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Experience That Resonates

Customer Experience Design

We use customer experience principles to continuously deepen our understanding of user needs, align work streams, and evolve product vision

What Sets Us Apart

Why choose continuous monitoring?

Vaultes combines user research, accessibility standards, and best practices in content and design to build digital solutions that are reliable and frictionless.

What

Vaultes’ services include bilingual content support, content management and strategy, UI/UX development, and service design and research.

When

We embed customer experience at every stage of the project lifecycle, incorporating continuous user feedback and iteration.

Why

By prioritizing accessibility, clarity, and customer service, we help agencies deliver services that truly work for all users.

How

Using iterative design cycles, user testing, Section 508 standards, and service design principles, we create content and services that effectively engage customers at every stage of their journey.

Process and Tools

Our approach to customer experience ensures we design digital experiences that engage, inform, and build trust.

We conduct design workshops, stakeholder and customer interviews, and apply research methods to inform and improve development.
We incorporate Section 508 and WCAG 2.0 guidelines from the start to ensure our solutions comply with accessibility standards.
We evolve solutions through repeated cycles of prototyping, testing, gathering feedback, and refining.
We apply industry best practices for content management, strategy, and development.
We execute a rigorous process, including back-translation and peer review, to ensure all bilingual content is accurate, consistent, and relevant.

Our Team

Our team of cyber security experts includes the following:

Software Engineers
Content Strategists and Librarians
Spanish-English Translators
Program and Product Managers
UX/UI Designers and Researchers

We’re a security-first company that blends expert DevSecOps with Digital Solutions to build trusted, scalable, and high-performance software

secure your entity today

Experience trusted expertise and digital excellence with Vaultes.

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entities protected

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threats detected

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vulnerabilities resolved

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hackers detected